Privacy Policy

1. Introduction

Welcome to Cennet's Privacy Policy. This document outlines how JannatTech Soft Ltd. ("we," "our," "us," or "Company") handles your personal information when you use our Cennet application and related services (collectively, the "Services").

As a dedicated Muslim marriage platform, we understand the sacred nature of marriage in Islam and the sensitivity of the information you entrust to us. We are committed to maintaining the highest standards of privacy and data protection in accordance with both Islamic principles and international data protection regulations.

This policy applies to all features and services offered through the Cennet application, including but not limited to profile creation, matchmaking services, messaging, and verification processes.

1. Information We Collect

Identity Information

Basic Profile Details:
- Full legal name and preferred name
- Date and place of birth
- Gender
- Nationality and citizenship status
- Marital status (single, divorced, widowed)
- Profile photos (following Islamic guidelines)
Verification Documents:
- Government-issued ID verification
- Proof of address
- Marriage/divorce certificates (if applicable)
Personal Background:
- Education history and qualifications
- Professional background
- Languages spoken
- Cultural and ethnic background

Contact Information

Primary Contact:
- Email address (verified)
- Phone number (verified)
- Current residential address
Emergency Contact:
- Wali/Guardian contact details
- Reference contact information

Location Information

Device Location Data:
- GPS coordinates (with user consent)
- IP-based location
- City and country information
Preferences:
- Preferred meeting locations
- Geographical search preferences
- Relocation willingness

User Interaction Information

Communication Data:
- Private messages between users
- Chat history and timestamps
- Voice/video call logs
Profile Interactions:
- Profile views and likes
- Connection requests and responses
- Blocking and reporting actions
- Favorite profiles and preferences
Activity Metrics:
- Login frequency and patterns
- Feature usage statistics
- Response rates and times

Technical Information

Device Data:
- Device type and model
- Operating system and version
- Mobile carrier information
- Screen resolution and display settings
Network Information:
- IP address and changes
- Connection type (WiFi/Cellular)
- Network performance data
App-Specific Data:
- App version and build number
- Installation source
- Crash reports and error logs
- Performance metrics

2. Purpose of Data Usage

Service Personalization

Profile Matching:
- Customized match recommendations
- Compatibility scoring and filtering
- Location-based suggestions
User Experience:
- Personalized interface settings
- Language and regional preferences
- Custom notifications and alerts

Service Improvement

Platform Enhancement:
- Feature optimization based on usage patterns
- Performance monitoring and improvements
- Bug identification and resolution
Algorithm Development:
- Match quality improvement
- Search relevance optimization
- User behavior analysis

Security and Fraud Prevention

Account Protection:
- Identity verification processes
- Suspicious activity detection
- Account access monitoring
Platform Safety:
- Spam and abuse prevention
- Fake profile detection
- Content moderation

Payment Processing

Transaction Management:
- Subscription processing
- Payment verification
- Refund handling
Financial Records:
- Transaction history maintenance
- Billing documentation
- Payment analytics

Analytics and Reporting

Performance Metrics:
- User engagement analysis
- Feature adoption rates
- Success rate tracking
Business Intelligence:
- Market trend analysis
- User demographic insights
- Service optimization data

4. Sensitive Data Processing

As a Muslim marriage application, we process certain sensitive personal data including:

Religious beliefs and practices
Ethnic origin
Health information (if provided)

This data is processed with explicit consent and used solely for matchmaking purposes. We implement additional security measures for sensitive data protection.

3. Cookies and Tracking Technologies

Other Tracking Technologies

Web Beacons:
- Email engagement tracking
- Advertisement performance
- User interaction analysis
Local Storage:
- App settings cache
- Temporary data storage
- Offline functionality support

4. Information Sharing

5. Data Security

Technical Security Measures

Encryption:
- End-to-end message encryption
- Data-at-rest encryption (AES-256)
- Secure data transmission (SSL/TLS)
- Encrypted backup storage
Access Controls:
- Multi-factor authentication
- Role-based access control
- Session management
- IP whitelisting
Monitoring:
- 24/7 security monitoring
- Intrusion detection systems
- Security incident response
- Regular security audits

6. Data Retention

Retention Periods

Active Accounts:
- Profile information: Until account deletion
- Messages: 24 months from creation
- Payment information: 7 years (legal requirement)
- Usage logs: 12 months
Inactive Accounts:
- Account deactivation after 12 months of inactivity
- Data deletion after 24 months of inactivity
- Backup retention: 30 days after deletion

7. Your Rights

Data Subject Rights

Access Rights:
- Request data copy
- View processing purposes
- Check sharing recipients
- Verify retention periods
Control Rights:
- Rectification of inaccurate data
- Erasure (right to be forgotten)
- Processing restriction
- Data portability
Objection Rights:
- Marketing communications
- Automated decision-making
- Legitimate interest processing

8. Policy Updates

Change Management

Update Notification:
- Email notifications for significant changes
- In-app notifications
- Website announcements
Version Control:
- Policy version history
- Change documentation
- Previous versions archive
User Actions:
- Review changes
- Accept updated terms
- Contact for clarifications

11. Contact Information

Data Protection Officer

Email: [email protected]

General Support